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Business and Customer Support Officer

(m/v/x)

Heverlee, BE

Interim job

Dag - Voltijds

What you will do<br />IC-link is our rapidly growing ASIC services division.<br />We are helping customers to design chips and bring them to the prototype and the mass production stage in collaboration with leading wafer foundries and other suppliers. IC-link is globally active and in order to support our sales teams we are presently looking for a customer and business support professional.<br />You become part of a Business Development group that operates worldwide. Your main task is to assist our customers and internal stakeholders with administrative tasks.<br />In tandem with the Business Development Managers, you will be in contact with our customers to highlight and coordinate the requirements before contract settlement.<br />You will be operating in a high-tech environment with export regulations becoming more complex.<br />Tasks:<br />Understand the high-level technical content and business strategy of the IC-link activities to communicate effectively with our customers and internal stakeholders.<br />Interact with customers to monitor the status and to obtain and understand export control information of their projects in a timely matter.<br />Ensure that the relevant information is distributed towards the internal stakeholders (like status of purchase order, export control documents and other relevant data) and coordinate the validation process.<br />Make sure customer data is complete, consistent, accurate and up to date in our CRM (Customer Relations Management) database.<br />Initiate and manage the introduction of efficient and simple business and administrative processes.<br />Execute predefined and ad-hoc controls to reduce data integrity issues and improve data quality.<br />Track customer portfolio / sales metrics and report them to Business Development Managers.<br />Perform other administrative responsibilities and duties when assigned.<br />Contribute to ad-hoc projects on requests.

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