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AGO Jobs & HR
of solliciteer als gast

Business and Customer Support Officer

(m/v/x)

Referentie: 1221138056 /
Online sinds 14 Jan 2025

Heverlee, BE

Industry

Interim job

Dag - Voltijds

Functieomschrijving

What you will do
IC-link is our rapidly growing ASIC services division.
We are helping customers to design chips and bring them to the prototype and the mass production stage in collaboration with leading wafer foundries and other suppliers. IC-link is globally active and in order to support our sales teams we are presently looking for a customer and business support professional.
You become part of a Business Development group that operates worldwide. Your main task is to assist our customers and internal stakeholders with administrative tasks.
In tandem with the Business Development Managers, you will be in contact with our customers to highlight and coordinate the requirements before contract settlement.
You will be operating in a high-tech environment with export regulations becoming more complex.
Tasks:
Understand the high-level technical content and business strategy of the IC-link activities to communicate effectively with our customers and internal stakeholders.
Interact with customers to monitor the status and to obtain and understand export control information of their projects in a timely matter.
Ensure that the relevant information is distributed towards the internal stakeholders (like status of purchase order, export control documents and other relevant data) and coordinate the validation process.
Make sure customer data is complete, consistent, accurate and up to date in our CRM (Customer Relations Management) database.
Initiate and manage the introduction of efficient and simple business and administrative processes.
Execute predefined and ad-hoc controls to reduce data integrity issues and improve data quality.
Track customer portfolio / sales metrics and report them to Business Development Managers.
Perform other administrative responsibilities and duties when assigned.
Contribute to ad-hoc projects on requests.

Vereisten

You are an omni valent professional who can work together with a wide range of different people with different cultural backgrounds.
You have a bachelor’s degree or similar.
You can deal with changing circumstances and requirements and have by nature the ability to implement efficient and simple processes.
You are a team player with a strong customer focus and excellent communication skills. You enjoy working in an international team.
You work pro-actively and have a structured and detail-oriented way of working.
In our international environment being fluent in the English language is mandatory.
You are passionate about data in the context of databases.
Willing to further gain insight in the technology and environment.

Talen

Je hebt een uitstekende kennis van het Engels

Aanbod

We offer you an exciting temporary assignment in which you will be part of a community that makes the impossible possible. Together, we shape the technology that will define the society of tomorrow.

Duration of the assignment, with extension if applicable
Desired start date: asap
Work regime: full time

We provide the flexibility to work both from our office premises and remotely from home. This to maintain a healthy work-life balance while being an integral part of our team.
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